Selling Frequently Asked Questions

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    • Why are your prices so much cheaper than high street agents?

      We keep our overheads down by having one main office from where we handle the whole selling, buying, landlord and tenant processes. With no premium priced, high street shop fronts, branded cars and other estate agent gimmicks we can afford to keep our overheads as low as possible without sacrificing the quality of our service.  

    • How do we differ from other Estate Agents?

      The main difference is our dramatically cheaper rates which, as opposed to 0.75% – 4% of your property’s sale figure, enable you to sell a property for £995. Other advantages are that we provide longer opening hours to high street estate agents, wider marketing (500+ websites), more flexibility of service, as well as more clarity on what you will receive. High street agents may not provide professional photos or floorplans, and there may be additional costs hidden in the small print.

    • Is it more effort to sell online?

      Absolutely not! Our processes are all extremely efficient and streamlined and, if you choose our full professional service, we can manage everything for you in the office and are always easy to reach on the phone or by email for any queries you may have.

    • Will my property be on Rightmove?

      Yes we market all of our properties on our full network of portals, including Rightmove, Zoopla and Primelocation.     

    • I have spoken to a high street agent that claims to have a ready made buyer. Can this be true?

      High Street Agents often claim they have buyers looking for properties exactly like yours to win you over.  In some cases they do but, in the age of the internet, these buyers will also be looking on websites like Rightmove and Zoopla etc regardless.   Most buyers also sign up to email alert systems which send an email as soon as there’s something relevant to their requirement on the market.  When you join Housesimple, you are accessing the UK’s biggest property mailing list.

    • What's the first step if I decide to sell my property through

      You can either call us on 0330 311 4152 or just register online and you'll be guided through the process.


    • How long does it take for my property to be online?

      Your home visit can be booked as soon as you have signed up with us, and one of our representatives will confirm an appointment time within 24 hours. After your home visit we will moderate/finalise the details of your listing ready for review within 24 hours, We will then publish this online once you have confirmed you are happy with everything.

    • Are my personal details secure if I decide to sell my property through

      Your personal details are private and confidential. We do not release your details at any stage to anyone without your consent.

    • Which regions do you cover? Do you include Scotland, Ireland and Wales?

      We cover the whole of the UK, covering England, Scotland, Wales and Northern Ireland.  As part of our 500 strong network of property websites, including Rightmove and Zoopla, we put your property on hundreds of regional news and property sites covering the whole of the UK.  Regional marketing includes in Scotland and and in Northern Ireland.  

    • How quickly can you visit?

      Our representative will confirm an appointment as quickly as possible once you have instructed us to sell your property and requested the home visit.  We generally expect them to visit the property within three working days depending on your availability.  It’s then up to a further 3 working days for to compile the listing but we will usually upload images from your visit the next day so, it's usually about 7 working days from when you sign up to getting your property online at most.

    • Who will visit my property?

      Once you have instructed us to sell your property and booked a home visit a local representative will visit your property to complete professional photographs and floor plans.

    • Do I have to have a photography appointment?

      Yes. Whilst some vendors will already have some photos and information that they would like to use in their advert, we do still always need to complete a verification visit of the property for legal reasons. We take professional photographs and floor plans to ensure we are satisfying our obligation as an agent that we are accurately marketing all of the properties we have on the market. You are under no obligation to use these photos, but as they are professional shots, they often make up the majority of our listings sometimes mixed in with a nice sunny shot of the garden provided by the vendor. 

      We are happy to use any information or photographs that you would like, providing that they are representative of your property.  

    • What if I want a second photography visit?

      A second photography visit can be arranged at an additional cost.

    • How does the viewings process work?

      When using our automated viewings system, a viewer's time request and chain position will be entered into your ‘MyHouseSimple’ viewings system.  They will choose a time based upon the availability you have set within your account.  Their request will then be sent to you. Assuming you don’t need to alter the times you have previously set, you simply confirm and a confirmation of address, directions and timing are sent out. In compliance with the data protection act, no contact details will be given to either party without consent.

    • Do you vet potential viewers?

      Yes, we always take viewer contact information and take down details of their chain position and financial arrangements for buying so that we can ensure we have all of the necessary information vendors may want to know.

    • Who writes the description? will compile a brief description for your property using the information that we ask you to complete on our property questionnaire but you will need to fill in the main part of the description.  Once this has been prepared, along with the photography and floor plan, you will have the chance to review and approve any information or description before we publish your details live online.

    • Can I use my own photos/description?

      We are happy to use any information or photographs that vendors would like to provide us, provided they are representative of your property, which we will confirm on our property visit to ensure that we comply with the Property Misdescriptions Act.

    • Will you value my property for me?

      Yes, we always complete a home visit for all of the properties that we sell and offer a valuation guide as part of this service using all of the same data that a high street agent would consult as a part of our service. Our valuations consist of analysis of Land Registry data, local house price movements, recent sales and archived (failed) sales. We take all of this into account as well as square footage, layout, work undertaken, condition, build type and plot size.  Of course we will be happy to put your property on the market at a price you decide but it should be a realistic price.

    • I don't know which service to choose. Which is the most popular?

      All services include valuation guidance, professional photography and floorplans, 24/7 viewings and feedback system and access to our full network or over 500 property websites which achieve around 180 million buyer searches per month between them as well as professional negotiation and sale progression.

      If you’re still unsure, why not give us a call now to discuss it on 0330 311 4152.

    • Are there any costs incurred if I want to change the price once the property is online?

      There is no charge whatsoever, however, any price alterations are subject to moderation and approval by

    • How do I make changes to my listing?

      You can make changes to your listing at any time via your client site, provided that any information added is accurate and representative of your property. Before any amendments go live online these will be moderated by the team.
    • How long is my property online for?

      All fee options include 6 months of marketing on and property portals.

    • What’s a Rightmove/Zoopla premium? Do they really make a difference?

      A Rightmove or a Zoopla Premium Listing is an enhanced listing which alters the way your property advert appears on viewers’ initial search results.  Instead of displaying a single image that you would normally expect to see, a premium listing is highlighted and displays a greater number of photos so that it stands out amongst other listings.  By showing off your best interior shots and giving them an idea of the layout immediately, it is a great way to entice viewers to click on your listing.  

      Rightmove data reveals that properties with a premium listing receive approximately 45% more people clicking through to view a listing compared to one without and early results on premium listing trials done by Zoopla show 70% more page views on average and twice as many enquiries generated than standard listings. 

    • Do I have to pay for a for sale board?

      We provide a for sale board free of charge, however we do understand that not all vendors want one as it is not always the most useful marketing tool if a property is off the beaten track. If you do not want to have one when signing up to market your property with us there is no obligation to do so.

    • How long does an EPC last for?

      An EPC is valid for 10 years.  If you already have one for the property there’s no need to order another.  If you’ve done extensive work on the property to improve the energy proficiency rating it’s advisable to redo your EPC as this may improve your rating.

    • Do I have to have an EPC?

      In general an EPC report will be required to market a property for sale, although some buildings are exempt from having to have one (e.g. listed buildings).  If not exempt an EPC report is obligatory.

    • Can you organise my Home Reports?

      Yes we will be happy to provide a quotation for a home report and have partners across Scotland whom we work with to complete home reports for our vendors.

    • Once I’ve had an offer, do you do the sales progression?

      Yes we undertake the sales negotiations and sales progression, whichever of our services you choose.

    • What’s the average timescale from sale to completion?

      This depends on how realistic the price is, local demand and the competition you're up against. Once a sale is agreed, it is very difficult to accurately put a timescale on the conveyancing process. The average for this is around 8 – 12 weeks, but every property sale is different and it often depends on the complexities of the other property sales involved in the chain.

    • I haven’t got a solicitor to sell my property, can you help?

      Yes, we have a number of conveyancing partners whom we work with on a regular basis, and can offer a fixed fee of £795 + VAT (and disbursements) per transaction regardless of your property price for their service.

    • What happens when there’s an offer on my property?

      We will let you know of all offers immediately, regardless of which service you choose. If the price isn’t right then we’ll do everything we can to negotiate a price you’re happy with.