High standards

HouseSimple.com is proud to be a member of The Property Ombudsman (TPO) for both sales and lettings.

Why you should choose an agent who is a member of The Property Ombudsman (TPO).

  • TPO is a government approved organisation which aims to provide better consumer protection for home buyers, sellers, landlords and tenants.
  • Member agents must follow TPO Sales Code of Practice , which has been approved by the Office of Fair Trading (OFT) under its Consumer Codes Approval Scheme.
  • The agent must also comply with all laws relating to residential estate agency such as The Estate Agents Act 1979, The Estate Agents (Account) Regulations 1981, The Property Misdescriptions Act 1991, The Estate Agents (Undesirable Practices) (No.2) Order 1991, The Estate Agents (Provision of Information) Regulations 1991, The Property Misdescriptions (Specified Matters) order 1992, The Housing Act 2004 and all other current and relevant legislation.
  • The agent is required to have Professional Indemnity insurance to ensure that any compensation awarded to you can be paid.
  • The agent is required to have an in-house complaints system with written procedures; inform you how to refer any unresolved dispute to the Ombudsman; and co-operate with any investigation by the Ombudsman.
  • The agent agrees to pay compensation, in full and final settlement of a complaint, if this is awarded by the Ombudsman and is accepted by you as the complainant. This award must be paid promptly.
  • In the rare case that an agent fails repeatedly to follow the rules of the scheme, the agent can be reprimanded, fined, or expelled from TPO. In the case of expulsion, local media, the OFT and other organisations will be informed.