Tenants Frequently Asked Questions

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    • Does renting through HouseSimple.com differ to renting through a High Street agent?

      The main difference is that at HouseSimple.com each landlord chooses how much or how little they are involved in the rental of their property. Some landlords will opt to do as much as possible including hosting all the viewings and arranging the tenancy including all the administration. Other landlords will ask HouseSimple.com to take care of everything from start to finish. Simply ask our team which category the property you are interested falls under.


    • Who shows me around? Why not an agent?

      Usually our landlords will host their own viewings.  We feel that they are the most appropriate people to do this since they know the property best!  This is also part of the way in which we are able to offer such low fees for renting.

    • What costs will I incur? Are there any agency fees?

      HouseSimple.com doesn’t charge agency/administration fees to the tenant.  The only costs which you may be required to pay are for the reference and credit checks if the landlord requests that we have these completed.

    • How do I view one of your rental properties?

      Viewings can be arranged directly with landlords through our bespoke, online viewings calendar system on our website.  Once you’ve found a property you’re interested either call us or click ‘Book a viewing’ on the listing.  This will take you through to a calendar with the landlord’s viewing availability.  Select when is convenient for you.  Enter in your details and click ‘Book Viewing’.  An email will be sent to the landlord with your request.  If they are available the booking will be confirmed.  The landlord will then meet you at the property and show you around.

    • What is the process for completing a reference?

      If your landlord has requested that you complete credit and reference checks, please contact our office directly on 0330 311 4152 and we can advise on the information required to complete these.  The process will include a credit check, as well as seeking references from a previous landlord and your current employer.

    • Who do I speak to if I have problems with my tenancy?

      You will need to refer any issues directly to your landlord, unless they have chosen to use our managed lettings service in which case you will need to contact our managing agents directly.

    • How do I pay my monthly rent?

      This will need to be confirmed directly with your landlord; unless they are using our managed lettings or rent collection service payment where payment would normally be made directly to your landlord.

    • I’m interested in renting one of your properties. How do I go about doing this?

      If you’ve found one of our properties you want to rent simply contact HouseSimple.com and we will guide you through the next stages of the process, the credit and reference checks.