Buying Frequently Asked Questions

View All
    • What is the difference between buying a house through and buying through a traditional High Street Estate Agent?

      The main difference buying a house through rather than a High Street Estate Agent is that our viewings are usually hosted by the vendors themselves.  We feel that the vendors are the most qualified to do this since they know the property best! 


    • Who shows me around the property? Why not an estate agent?

      Usually our vendors will host their own viewings.  We feel that they are the most appropriate people to do this since they know the property best!  This is also part of the way in which we are able to offer such low fees for selling.

    • How does the viewings process work?

      Viewings can be arranged directly with vendors through our bespoke, online viewings system on our website.  Once you’ve found a property you’re interested in click ‘Book a viewing’ on the listing.  This will take you through to see the vendor’s viewing availability.  Select when is convenient for you.  Enter in your details as well as your chain and financial position and click ‘Book Viewing’.  An email will be sent to the vendor with your request.  If they are available the booking will be confirmed.  The vendor will then meet you at the property and show you around.

    • Will there be someone I can talk to at the various stages of the buying process?

      Yes. One of the team will always be able to help with any queries you may have. Our office hours are Monday to Friday 8am until 8pm, Saturday from 9am to 5pm and Sunday from 10am until 4pm.

    • How do I make an offer?

      Once you have seen a home that ticks the right boxes simply contact us to make an offer. We’ll go through some details with you (if you’re in a chain, information regarding your mortgage etc) and put your offer to the owner straight away.  Some of our vendors prefer to do their own negotiating but we suggest contacting us with the offer first so that we can direct your call appropriately.  


    • What costs will I incur when buying a house?

      When buying a property if you have used a solicitor or conveyancer, you will obviously incur solicitor’s fees and also stamp duty (if applicable).

    • What is stamp duty?

      Stamp Duty Land Tax (SDLT) is charged on land and property transactions in the UK. The tax is charged at different rates and has different thresholds for different types of property and different values of transaction. The tax rate and payment threshold depends on whether the property is in residential or non-residential use, and whether it is a freehold or leasehold. The % amount of stamp duty paid below only applies to the part of the property price that falls within the band.

      Residential land or property SDLT rates and thresholds –

      Purchase price/lease premium or transfer value

      Up to £125, 000 - Zero

      Over £125, 000 to £250, 000 - 2%

      Over £250, 000 to £925, 000 - 5%

      Over £925, 000 to £1.5 million - 10%

      Over £1.5 million - 12%

    • What does ‘No Chain’ mean?

      ‘No chain’ means that the vendor selling the property will not be making an onward purchase that is related to the sale of their own property.  In practice this usually means the sale is likely to go through more smoothly as there are fewer properties involved in the process.

    • What does ‘Shared Ownership’ mean and how does it work?

      Shared ownership means that only a portion of the property is owned and can be re-sold by the vendor.  The remaining share will be owned by a housing association who will rent this back to the vendor at what is considered a fair rate, enabling the owner to save for a deposit for a larger property, or buy a greater share of the shared ownership property.

    • Why can’t I find out what other peoples’ offers are?

      As agent, our obligation is to act in the best interests of our vendors and disclosing the offers that other people have made are not in their interest.

    • How do I pick up the keys once I’ve completed?

      We usually arrange for the vendor and the purchaser to meet at the property on the day of completion and exchange keys.  Alternatively, if the solicitor is locally situated, it can be arranged for the keys to be collected from here.