Landlords Frequently Asked Questions

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    • Where will my advert appear? Will it be on Rightmove?

      With our Pay As You Go fee option your marketing is renewed on a weekly basis and can continue for as long as you want. Your property will be marketed on HouseSimple.com as well as over 500 other property websites including market leaders Rightmove, Zoopla and Primelocation.

    • How long will it take to get my property online?

      Your property listing can be advertised live online as soon as you have completed the advert information that we need from you. If you have paid for us to complete photography and floor plans as an additional service we will usually have these completed and ready to upload to your account asap and usually within 3-4 working days of requesting the appointment, but you do not need to wait for these to be done if you wish to advertise in the meantime with any of your own images that you can provide.

    • What documentation do you need from me to advertise my property?

      Before we put your listing online we will need an EPC and your Gas Safety Certificate, both of which we can organize for you. Please note you will need to have a new gas safety certificate completed at least every 12 months, as well as having regular boiler maintenance and servicing completed in accordance with the manufacturers instructions to ensure that this is safe.

    • How long will my advert be online for?

      With our Pay As You Go fee option your marketing is renewed on a weekly basis and can continue for as long as you want. Your property will be marketed on HouseSimple.com as well as over 500 other property websites including market leaders Rightmove, Zoopla and Primelocation. Our fixed fee marketing option includes 3 months of marketing time on property portals.

    • Can I edit my advert once it’s gone live?

      Yes, using your online client site you are free to make any changes that you like to your listing, provided they are accurate.  Any changes you do make will be subject to moderation before they go live on your advert.

    • Can I use HouseSimple.com and my local lettings agent?

      Yes, whilst we do not recommend this given the extensive marketing network that HouseSimple.com uses and our confidence in our service, you are free to use a local agent in addition if you are using our tenant finding service.

    • I run a small lettings agency. Can I use you to advertise on the big portals?

      No, we are not able to market on behalf of any other agents on the portals that we market on.

    • Once I have found a tenant, do you offer a management service?

      Yes, we offer a full management service as well as a full range of other lettings services.

    • Do you offer rent guarantee insurance?

      Yes, we offer rental guarantee insurance when all tenants have had successful credit and reference checks completed through ourselves or our agents.

    • How does the viewing process work?

      When using our automated viewings system, a viewer's time request and chain position will be entered into your ‘MyHouseSimple’ viewings system.  They will choose a time based upon the availability you have set within your account.  Their request will then be sent to you. Assuming you don’t need to alter the times you have previously set, you simply confirm and a confirmation of address, directions and timing are sent out. No personal contact details will be given to either party without consent.

       

    • Should I pay for the tenant reference service and credit checks myself or get my tenants to pay?

      The tenant will be charged as the default for the full reference and credit checks.  However, you can choose to pay for this product yourself, the benefit of doing so is that you can then highlight in your advert that no extra charges will be incurred by the tenant.

    • What are 'right to rent' checks, and is this something I need to worry about?

      It is your obligation as landlord to check that a tenant or lodger can legally rent your residential property in England before their tenancy starts.  If you have any queries about these checks please do not hesitate to contact a member of the team on 0330 311 4152.