Frequently Asked Questions

Is Housesimple available where I live?

We cover all the following postcode areas: BB, BD, BL, CH, CW, DN, FY, HD, HG, HU, HX, L, LN, LS, M, OL, PR, S, SK, WF, WA, WN, YO; or the following postcode districts LA1 – LA7, LA11 – LA18, LA20, NG1 - NG12, NG14 - NG24, NG34.

Housesimple Map 2020

What happens when I need to speak to someone?

When you sell your home with Housesimple you will be given the contact details of each member of your dedicated team. Your Local Property Partner, dedicated account manager, Negotiator, and Sales progressor will be with you at every step making sure that we sell your home quickly, easily and for the best possible price.

You can call us from 8 am to 8 pm on weekdays, 9 am to 5 pm on Saturdays, and 9 am to 4 pm on Sundays and talk to one of the Housesimple team who knows you and your property.

How can you do free?

We can sell for free for three main reasons:

  1. We focus on your entire moving journey, not just the sale of your property. We recommend useful services when you need them - such as mortgage, conveyancing and insurance advice. There’s no obligation, but if you use one of our partners we get a commission, which we are upfront about from the start.

  2. For every property we list (for a seller), we attract many buyers. We help buyers too, whether it be with mortgages or a switching service for utilities such as energy or broadband.

  3. Finally, but importantly, we don’t have expensive branches on the high street and we use technology to be more efficient, so we have a lower cost base. We pass those savings on to you.

How much do you make from 3rd party referrals?

Our referral fees vary depending on the service a customer chooses. Any quote you receive will have a full and clear breakdown of all services and fees involved, including our referral fee.

What’s the average timescale from sale to completion?

It is very difficult to accurately put a timescale on the conveyancing process. The average for this is around 8 – 12 weeks, but every property sale is different and it often depends on the other property sales involved in the chain. Your dedicated sales progressor will keep you updated through the whole process so you'll know exactly what's going on.

Do I deal with just one person?

We'll go one better than that, we'll give you your own dedicated team. This means you'll get a specialist in each area all working together to sell your home quickly, easily and for the best possible price.

Which professional bodies are you affiliated with?

We are members of The Property Ombudsman redress scheme, and are also registered members of the UK Association of Letting Agents (UKALA) and National Association of Estate Agents (NAEA).

Housesimple Financial Services is an authorised representative of the Mortgage Advice Bureau.

Who are your preferred partners?

We carefully select our preferred partners because we want to make selling your home is a great experience. We’ve chosen partners we’d be happy recommending to our own families!

We can help you with any mortgage advice or services you need. These services are provided by Housesimple Financial Services, a wholly-owned subsidiary of Housesimple Ltd.

Our preferred conveyancing partner is Premier Property Lawyers. They have a great track record and a unique technology platform that makes everything easier and more convenient.

We also work with Just Move In who provide a service for home movers to help to switch over things like energy and broadband providers.

Once I’ve had an offer, do you do the sales progression?

Yes, we see your property through to completion. You'll be given a dedicated sales progressor and you'll also be able to track the progress in your MyHousesimple dashboard.

How long will my advert be online for?

We aim to sell your property as quickly as possible. You will get up to 6 months of marketing time on Housesimple and hundreds of other property websites, including market leaders Rightmove, Zoopla and Primelocation.

If you’re property hasn’t sold after 6 months, we can continue to list your property. There is no fee, we just need you to confirm you’re happy for us to keep listing your property.

How quickly can you visit?

Our representative will confirm an appointment as quickly as possible once you have requested a home visit. We generally expect them to visit the property within three working days depending on your availability. It’s then up to a further 24 hours for Housesimple to compile the listing. We can put your property on the market within a matter of days.

Do I have to use one of your recommended partners in order to sell for free?

No, you are under no obligation to use one of our partners. If you already have a mortgage broker or solicitor you’d like to use, that’s no problem. We’ll still sell your home for free.

What happens when there’s an offer on my property?

We will let you know of all offers immediately, regardless of which service you choose. If the price isn’t right then we’ll do everything we can to negotiate a price you’re happy with.

What is free and what costs extra?

We sell houses for free. That means you pay nothing for a fully managed service, much as you’d expect from a traditional high street agent, except with easy to use technology.

We do charge for optional extras such as hosting viewings for you. Check out our fees page for details.

Why don't you sell houses for free where I live?

We are rolling out our free offer region-by-region to ensure we are able to keep service levels high and ensure all customers enjoy a great experience. We’ll be coming to your area soon, so why not register with us and we’ll make sure you’ll be the first to know when we can sell your house.

How is Housesimple different from other estate agents?

At Housesimple we think it's time for change. We believe selling your house should be a great experience. That’s why we are making it simple, transparent and free.

We’ll put you at the heart of everything we do, from valuation right through to completion. This means, without paying a penny, you’ll get an outstanding service from your local property partner, expert sales progressor and negotiator all working together to sell your home quickly, easily and for the best possible price.

Also, we make things even easier by recommending useful services from our partners that you’ll need and only when you need them. We only select the very best partners to work with, ones that we would happily recommend to our own family. If you choose one of these optional services, our partner pays us.

What's the first step if I decide to sell my property through Housesimple?

Simply book your FREE home valuation here or call us on 0333 103 8390 to arrange. You'll then be guided through the process and given your next steps.

Will you still get me the best price for my property if you're selling for free?

We are fully motivated to get the best outcome for you because we rely on your positive referrals and testimonials to generate more business.

How does the viewings process work?

Using our viewings booking system, a viewer chooses a time based upon the availability you have set within your account. Their request will then be sent to you for approval. Assuming you don’t need to alter the times you have previously set, you simply confirm and the address, directions and timing are sent out. In compliance with the data protection act, no contact details will be given to either party without consent.

Will you value my property for me?

Yes, we always complete a home visit for all of the properties that we sell and offer an accurate valuation guide as part of this service. Our valuations use analysis of Land Registry data, local house price movements, recent sales and archived (failed) sales. We take all of this into account as well as square footage, layout, work undertaken, condition, build type and plot size. Of course, we will be happy to put your property on the market at a price you decide but it should be a realistic price in order to generate viewings and ultimately sell.

Where will my home be advertised?

We advertise your property on Rightmove, Zoopla and all the major property portals. These websites generate around 180 million searches per month, where approximately 95% of potential buyers start their property search online.

Do you vet potential viewers?

Yes, we always take viewer contact information and take down details of their chain position and financial arrangements for buying so that we can ensure we have all of the necessary information vendors may want to know.

Who will visit my property?

You'll be given your own Local Property Partner. They will visit your property to take a look around, provide you with an accurate valuation and explain the next steps. You'll also be given their direct details and if you have any questions they will be on hand to help.

How long have you been trading for?

Housesimple was founded in 2007 as a Partnership. In 2011 we became Housesimple Ltd. We have now been trading for 12 years and have sold and let thousands of properties in that time.

How much is your house worth?

Get a FREE no obligation valuation visit from our Local Property Expert.

Book a free valuation